A. Positive Owner Contact: Documented contact by the owner. Examples include:
- Phone calls
- Address changes
- Positive owner contacts with a related account
Positive owner contact does not include service charges, automatic interest transfers, and changes made by the bank such as zip code or area code updates. Normally, non-returned mail is not evidence of positive owner contact. For automatically renewing time certificates, the state will accept unreturned first class mail renewal notices sent by the financial institution as evidence that the time certificate is not unclaimed.